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Bonvoyed Complaints Logged: 1

Complaints for: The Westin Verasa Napa

  • Lack of earned points

    Apr 05, 2019

    After multiple complaints and two responses from Marriott who obviously didn???t even read my concerns, I was finally fed up and called. I was never given the appropriate amount of points for ???going green??? during my stay or given points or breakfast as required by their program when no concierge is available. It took weeks to get a response instead of days. I will only call from this point on.

    Marriott Status: Titanium
    Lifetime Status: Lifetime Titanium
    Hotel: The Westin Verasa Napa
    Location: Napa, CA, USA