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Bonvoyed Complaints Logged: 1

Complaints for: Gaylord National Resort & Convention Center

  • Booked Me for A Stay I Did Not Book!

    Sep 24, 2019

    I booked a stay at the Gaylord for my birthday weekend last month (birthday weekend was 9/7-9/8). I received updates from the app that my room was ready en route to the hotel. When I arrived to the hotel, I was told there wasn't a reservation for that stay but there was a reservation showing for 9/5-9/6 and it showed as a 'no show.' I had to show them proof of my reservation by showing emails sent from Marriott and my Bonvoy app. Management had to get involved. Luckily my credit card was not charged for the phantom stay but I did not get a good room for the weekend. The ordeal took half an hour to resolve. The first time I have been Bonvoyed! First time for everything I guess!

    Marriott Status: Platinum
    Lifetime Status: No Lifetime Status
    Hotel: Gaylord National Resort & Convention Center
    Location: National Harbor, MD, USA