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Bonvoyed Complaints Logged: 2

Complaints for: Sheraton New York Times Square Hotel

  • "Destination Charge" food credit

    Aug 20, 2019
    0

    At check-in: "We charge you a daily $30 'Destination Fee' but you can use it as $30 in credit at the restaurant or minibar, just charge it to your room."

    So I eat the overpriced, underquality food at the restaurant but no credit. They also helpfully sent me a Folio before they tacked this charge on but not after, so I had to dig to see I was not credited.

    Marriott Status: Platinum
    Lifetime Status: Lifetime Gold
    Hotel: Sheraton New York Times Square Hotel
    Location: New York, NY, USA
  • Don’t pre-order the shuttles through Marriott!!

    May 29, 2019
    0

    Not a good start! We pre-ordered a shuttle from EWR to the hotel. The service played up the benefit of not waiting in line. We waited AN HOUR for the shuttle to even show up then were the last to be dropped off in the shared van. I’m using public transit from EWR from now on.

    Marriott Status: Gold
    Lifetime Status: No Lifetime Status
    Hotel: Sheraton New York Times Square Hotel
    Location: New York, NY, USA