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Bonvoyed Complaints Logged: 1

Complaints for: Sheraton New York Times Square Hotel

  • Don’t pre-order the shuttles through Marriott!!

    May 29, 2019

    Not a good start! We pre-ordered a shuttle from EWR to the hotel. The service played up the benefit of not waiting in line. We waited AN HOUR for the shuttle to even show up then were the last to be dropped off in the shared van. I’m using public transit from EWR from now on.

    Marriott Status: Gold
    Lifetime Status: No Lifetime Status
    Hotel: Sheraton New York Times Square Hotel
    Location: New York, NY, USA