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Bonvoyed Complaints Logged: 1

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Complaints for: SpringHill Suites Salt Lake City Airport

Refused an upgrade when online shows available.

Apr 12, 2019

0

Requested an upgrade to 2 Queen beds, instead of a King, was told not available. When asked why online shows the room available, for last-minute booking, associate stated even if we book the upgraded room online, it won't be available when we check in. How does that make sense?

Marriott Status: Titanium
Lifetime Status: Lifetime Gold
Hotel: SpringHill Suites Salt Lake City Airport
Location: Salt Lake City, UT, USA