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Bonvoyed Complaints Logged: 1

Complaints for: Las Alcobas, a Luxury Collection Hotel, Napa Valley

  • I've been ”Bonvoyed”

    Apr 17, 2019
    0

    Received a confirmed upgrade email. Than called the hotel to reconfirm. The night before arrival I received another email stating I had been downgraded. I called Las Alcobas, and they claimed it was an error by Marriott. So I called Marriott and they claimed Las Alcobas was the culprit. Nevertheless, I'm feeling the same stress each business trip I take. The excuses and finger pointing is a disgrace. For the first time in 15 yrs, I'm actively searching for other hotel brands. See ya Bonvoy!

    Marriott Status: Titanium
    Lifetime Status: Lifetime Titanium
    Hotel: Las Alcobas, a Luxury Collection Hotel, Napa Valley
    Location: St. Helena, CA, USA