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Bonvoyed Complaints Logged: 1

Complaints for: W Bangkok

  • 48-Hour Guaranteed Availability?

    Apr 24, 2019

    Requested 48-Hour Guaranteed Availability and was repeatedly told hotel was full. Days later when they worked out the meaning of "guarantee", they offered me a room at 3x the usual rate. I had a delightful stay... at another hotel.

    Marriott Status: Titanium
    Lifetime Status: No Lifetime Status
    Hotel: W Bangkok
    Location: Bangkok, Thailand