Here?ó?é¼?äós a story for everyone. I booked my honeymoon at the st Regis Maldives for 5 nights on an award stay in March of 2020 last week. 5 nights in an overwater bungalow for 890k points (point advance reservation). I knew Marriott had been having such issues so I took screen shots of practically everything I could. I go to look today again, and somehow my reservation had jumped from 890k points to 1.5 million on the website!!! I called and acted like I didn?ó?é¼?äót have any record of the 890k and the customer service representative (CSR) said Marriott had just changed their upgradable points award stay rooms. I said no ma?ó?é¼?äóam that happened weeks ago and took cat 8 hotels from 60k to 85k, and that has nothing to do with what I booked solid in stone. The room i was booking was higher than a base room so it was an upgraded points advance room. She did some sidewards talking until I said ?ó?é¼?ôoh actually I forgot I have screen shots of everything at time of booking to show the points per night summary, etc. She then backtracked and said she had a legacy system that could see it and she?ó?é¼?äós not sure why on the website it was automatically jumping to almost double the points. She opened a case for me and now I have to wait 5-7 business days to talk to someone. Has anyone had this type of experience before? I just thank god I took these screen shots!! So upsetting what has happened to Marriott. I wish SPG would come back ?????£??
Lifetime Status: Lifetime Gold
Hotel: The St. Regis Maldives Vommuli Resort
Location: Vommuli, Maldives