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Bonvoyed Complaints Logged: 1

Complaints for: Le Meridien Bora Bora

  • Took 60,000 points AND charged me $542 for a "FREE" night!

    Apr 24, 2019

    Regarding their hotel named below:
    WARNING! This hotel will steal your money and put fraudulent charges on your card!
    Review of Le Meridien Bora Bora

    So I booked 1 night on Marriott Points and was told I'd be charged $4 total. After doing that I booked another night pre-paid. Well the hotel charged me the full rate for the points night and REFUSED to return my money. They didn't indicate this at any time and just stole my money. 2 Hours so far on the phone with Marriott and they refuse to abide by Marriott's policy of not charging a full price and taking points. No way are they getting a 6 month $550 loan from me in hopes they will be honest and actually refund my money. In my 30 years of international travel, this is BY FAR the worst experience I have ever had. I would not expect service this poor at a Motel 6.

    Marriott Status: Silver
    Lifetime Status: No Lifetime Status
    Hotel: Le Meridien Bora Bora
    Location: Bora Bora, French Polynesia