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Bonvoyed Complaints Logged: 1

Complaints for: Sheraton Grand Rio Hotel & Resort

  • Botched Refund

    May 23, 2019

    Booked a 2-day, fully refundable stay at Sheraton Grand Rio, found a much cheaper rate on another website, and cancelled Marriott booking within 3 days. A month later, the $542 refund still hadn’t posted. 5 phone calls with the hotel and 2 weeks later, a $516 refund shows up on my credit card. They’ve worn me down enough that I’m not even sure if the lost $25 is worth the additional phone call!

    Marriott Status: Silver
    Lifetime Status: No Lifetime Status
    Hotel: Sheraton Grand Rio Hotel & Resort
    Location: Rio de Janeiro, RJ, Brazil