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Bonvoyed Complaints Logged: 1

Complaints for: Fairfield Inn & Suites Cherokee

  • Customer service

    Apr 05, 2019

    Spent hours on phone to reinstate a stay that was cancelled in error. Not only were they rude they would only reinstate stay at an increased rate. I called within Minutes of noticing it but spent one hour on hold. Status no longer matters.

    Marriott Status: Gold
    Lifetime Status: Lifetime Gold
    Hotel: Fairfield Inn & Suites Cherokee
    Location: Cherokee, NC, USA