Too bad SPG is gone. Suite Night upgrades are a waste and many challenges.
1- Be aware that parking now is $40 a night. There are 2 public lots 100-150 yards away for $20 a night.
2- Suite Upgrades - they have reject 100% of my attempts to use them.
3- Dont count on any upgrades with Status. I actually had a check in staff tell me they would not upgrade me because they can sell the suites. After arguing for an extended period a manager overheard and came and they upgraded me, but its just not wort the hassle to me. I do not feel appreciated for the hundreds of thousands I have spent over the years.
4- No free water in the room upon arrival. Either go to the club and grab water or bring your own.
5- Last stay there, the goofed up my rooms. I had 2 booked and was hoping to get an upgrade. They claimed no suites to upgrade to so I showed Eric the Manager on my cell I could book one now. After 5 min of double speak BS he then offered me a 3rd connecting room at "rack rate" which is ridiculous, but I had them go forward and I put it on CapitalOne and I can "erase" the costs with points. Later I was called and advised he actually did not have the connecting room that he had looked up in his inventory live with me there prior. I was not going to allow him and this to upset a nice holiday evening with family so I ended up with 3 rooms now.
6- I receive 1 night's credit on the stay and not 3 that I paid for all of them from my own pocket as well as all incidentals. This is the norm with Marriott. Shame on them as I now will always take parties of 2 rooms or more elsewhere and they will lose that business as well as I pick up bar and food bills into thousands of dollars so not only do you lose my rooms, you loose high margin alcohol revenue and sales people drink quite a bit and eat very well.
Last of all, here is it Jan 5, 2020 and I cant see any of my activity on their pathetic web or mobile app and you cant download statements and wonder what status and stays are for 2019 and 2020. I already have travel and did not use Marriott because I cant see the basics that should be avail. The merger excuse can only play for so long until the reality sets in that they just dont care about me and I personally spend at least $20k a year on personal travel alone each year. I spent another $100k on business travel last year. So if you are the occasional traveler, know that Marriott cant care about you if they dont care about me. I do recognize that my spend is nothing to many, but the average person needs to have a yardstick to understand the food chain so that is why Im sharing this.
Marriott Status: Platinum
Lifetime Status: Lifetime Gold
Hotel: Marriott Irvine Spectrum
Location: Irvine, CA, USA