The hotel in question had numerous false starts . I booked 10 nights for a December 2022 stay . The website indicated the hotel would open early December . It did not ! This impacted my stay . No communication was received from
Marriott regarding the delay . I discovered my booking would not be honoured by Marriott as it was not possible to book the dates of my reservation.I was left stranded over the busy holiday period in NYC. I contacted Marriott reservations , not only were they unaware of the existence of this property but could not offer an alternative. The cost to me as a result was exorbitant. I wrote to Bonvoy including David Flueck and Peggy Fang Roe both ignored my concerns . I received a generic response from Corporate Affairs , dismissing my claim and continued with the same irrelevant copy and paste responses . I was asking for no compensation at all , I simply asked for consideration regarding my Bonvoy status as I was unable to complete requirements due to the hotel delay med opening and as a result 10 nights missing from my status ( it was December so no further time to collect the missing 10 nights ). The robotic response’s that lacked integrity and justice unequivocally confirm Marriott takes a no care policy towards members even though the infliction was totally at the fault of Marriott .
Lifetime Status: Lifetime Silver
Hotel: n/a