Bonvoyed

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Bonvoyed Complaints Logged: 1557
  • Nasty

    Aug 24, 2021
    0

    Stayed at a Hotel in Denver and was laying in bed thinking something does not smell right. stated looking around and found a tray of food under the bed. looked like it had been there for about a week or more. I asked to have someone come up and remove it and was told just to put it out side. with the mold and stuff growing on it I told them that the room needed to be recleaned and the tray removed. they did nothing.

    Next week in OKC ended up leaving a hotel because there was seman all over the wall by the toilet and blood on a air return duct on the wall. I took pictures showed the manager, which was a temp hire, and left.

    Marriott Status: Platinum
    Lifetime Status: Lifetime Gold
    Hotel: n/a
  • Free night e-certificates are almost worthless now.

    Aug 23, 2021
    0

    Prior to 2020/Covid, I could always use my Marriott free night e-certificates (an annual reward from my Marriott/now-Bonvoy Visa credit card) at any Marriott Hotel category 5 and below, which certainly offset the $85 fee I have had to pay for that card every year. However, the "new" policy for Bonvoy free-night e-certificates is they can only be used at hotels with points availability and nightly rates at 25,000 or below - or you can't use the free night at all (even at a Category 2 Fairfield Inn!). As a result, I've been sitting on 3 COVID-era Bonvoy e-certificates, two of which expire in January 2022 and the third of which expires in May 2022. With these new cheapskate restrictions, I either can't get the free night any day of the year in some places (Rapid City, SD properties cleverly set their point minimums above 30,000 year-round even in the off-season, when their room rates occasionally drop below $50 a night ) or I have to waste the free night certificate at a hotel offering 8500-12,500 point rates per night, with room rates often below $85. I wish I could convert each of my Bonvoy "free night" e-certificates into their so-called 25,000 point values, because they're so worthless as annual free-night rewards that they no longer offset the $85 fee I have to pay for having the Bonvoy credit card. Naturally, I'm going to shut down my Bonvoy credit card before my next anniversary (and $85 fee) comes around --with yet another now-worthless "free night" certificate that comes with it.

    Marriott Status: Gold
    Lifetime Status: No Lifetime Status
    Hotel: n/a
  • re.

    Aug 18, 2021
    0

    I have stayed at this property several times on business trips. On each visit the hotel refused to give me Bonvoy points supposedly because the room was booked by a travel agent.

    Marriott Status: Gold
    Lifetime Status: No Lifetime Status
    Hotel: n/a
  • Can't cancel your own booking if it's part of a block

    Aug 16, 2021
    0

    I am pretty sure this is a recent change, as I've definitely canceled my own reservations that are part of a block (event). Now it seems like Marriott makes you contact the organizer to cancel your own booking. So when I have to cancel plans to attend a wedding due to COVID, I now have to bother the bride and groom not just to un-RSVP in general, but also to ask them to cancel my hotel. Good grief.

    Marriott Status: Platinum
    Lifetime Status: Lifetime Gold
    Hotel: n/a
  • Story photo - Bonvoyed

    Safety issues

    Aug 14, 2021
    0

    Let me start by the beginning of when I got my Marriott account opened All the sudden my account was combined with another account not done by me so I try to complain about it that my screen was flashing from one account to the other it would do nothing about it they had group rooms under my reservations other peoples credit cards on my reservations letting people check in with my mobile key and not giving it to me for instants I was at Marriott hotel and the airport hotel and I tried to check to go get in but I didn’t have my keys so I went to the desk with a witness that was with me and the lady was so rude she called security to walk me up to my room while they held open the door and watched me get my ID and come back all the way down like it was ridiculous I have never seen A hotel be so rude they’re the same ones that had a passport on my receipt in which I will put pictures of evidence as well of everything I’m saying I can back up and if you need to call corporate what a joke they’re the ones that merge my account and I have an email saying that she merged my account they did nothing to help me this is a safety issue when there’s group rooms underneath my name and by the looks of it around me by God I don’t want to know what was going on in those rooms because it was nothing good so the only help I’ve got but I’m not in a hotel anymore I have my own apartment so I’m not needy like I was was they took my whole entire titanium account and put all my rooms off of my account there’s customer service is horrible they are nasty and their behavior is very concerning I would like my titanium member account back because it took a lot of money to get to where I was I’m not rich I live day today and was desperate and then the street and have three daughters and I was just trying to survive why they had all this illegal activity going around me and using my account for it and corporate knows it and I have a picture of a girl that befriended me that works at customer service pretending she was helping me Out in which she wasn’t really helping me out it is concerning when you call corporate office and they behave the way that they did to me the only reason that they took my account away is because they know that they were wrong and what they did was illegal so I’ve been out of the hotels for five months and I wanted to make a point so I made a reservation at a Marriott Fairfield a new one I go to check in he the guy says oh it’s not going through can’t check in meanwhile my app is saying mobile key check in and somebody was already checked in with my mobile key because it was asking do I want towels do I want this this is after I’m already home and my app is saying I’m checked in so I was really confused I called my Bank of America the next day and they have transactions three times once was the next day at three in the morning somebody they are swiping my card how are they swiping my card when I’ve already left the group rooms were never addressed and that is a major safety concern oh damn I would like to be compensated for that night recently that they did not let me check in on because this was the worst treatment I have ever experienced and I will never stop going up and up and up until I get the help I need the lady in corporate told me I’ll never find out who is doing this to me and that’s supposed to be corporate I have screenshots of receipts and paper receipts the last hotel I stayed in for two weeks was a Sheraton Riverwalk Hotel The employee was drinking alcohol behind the desk at the hotel and he logged me off of my own app by Bluetooth I have proof of everything so I’ve been on Twitter and I’ve been on here and I’m gonna keep going on every single website because I am not able to swallow this and just keep on going like just take it and just keep on going it’s not a situation as where you can just swallow your pride and just keep on going no it was completely ridiculous and it was disrespectful and if anybody else was disrespected the way I was they would do the same thing probably worse and I know they were giving people my mobile key because I tried to go to the desk of the airport and asked for it and they said oh it’s not working now but meanwhile we couldn’t get out of the garage because you have to haveThe key to leave the garage some random man walked over and put his phone on the thing to let us out of the garage so when I thought about it I was like he’s the one that has my mobile key because the mobile key is tied to the parking lot inside of the phone is tied to your account so who is the black guy I think they have some kind of trafficking situation going on down there

    Marriott Status: Titanium
    Lifetime Status: Lifetime Titanium
    Hotel: n/a
  • High categories equal not enough points or free nights

    Aug 04, 2021
    0

    I was a starwood member for 15 years. Their categories of hotel were reasonable enough that you could stay several nights on points and/or use your "free night" reward just about anywhere. Since being Bonvoyed, I have to purchase extra points for stays, and my free night rewards arent good anywhere but hotels that are NOWHERE near resort areas. It's ridiculous. My family and I go to VA beach annually and their hotels are in the same luxury resort category as more exotic and expensive locales. Not pleased.

    Marriott Status: Platinum
    Lifetime Status: Lifetime Silver
    Hotel: n/a
  • Car and Air

    Jul 20, 2021
    0

    I bought airline tickets through the Marriott website, car and air. Spent 110,000 points and $249. They misspelled names, as the confirmation had names incorrect. Only Marriott could correct it as the booking agent. After hours on hold I never spoke to a human to correct it. I repurchased the tickets and spent another $736. After exhausting all avenues I get emails telling me to call the same unanswered number. It is a joke and thievery at its best!

    Marriott Status: Gold
    Lifetime Status: Lifetime Gold
    Hotel: n/a
  • Story photo - Bonvoyed

    Not even able to join

    Jul 19, 2021
    0

    Been trying to become a member for 3 days now. Even tried through the hotel. Not able to. Which also means I don’t receive the 5,000 points they owe me.

    Marriott Status: No Status
    Lifetime Status: No Lifetime Status
    Hotel: n/a
  • Story photo - Bonvoyed

    Have 250k points, cant use toward level 7

    Jul 15, 2021
    0

    The attached credit card offer doesnt state that you cant use these points toward anything over 50k per night. I have 350k points, 250 from offer and they wont accept. Dont buy into this unless your good at a crappy airport hotel in a midmarket city.

    Marriott Status: Gold
    Lifetime Status: Lifetime Gold
    Hotel: n/a
  • Poor Marriott Quality

    Jul 14, 2021
    0

    Fellow travelers. Stay elsewhere. Myriad staffing problems, surly check in staff member. Two of three elevators out of comission. Seems to be an ongoing problem according to guests who stay here frequently for work. Buffet not tended too. Out of yogurt, English muffins, white bread, blueberry muffins. Very poor management and/or training.
    Unpleasant overall stay

    Marriott Status: Platinum
    Lifetime Status: Lifetime Gold
    Hotel: n/a
  • Just Curious

    Jul 06, 2021
    0

    Conversion rate from SPG to Bonvoy sucked. The number of nights we had went down when they converted our points.

    Marriott Status: Platinum
    Lifetime Status: Lifetime Gold
    Hotel: n/a
  • Hotel nasty

    Jul 02, 2021
    0

    The hotel was nasty, torn carpet, needs a paint job, etc.

    Marriott Status: Titanium
    Lifetime Status: Lifetime Titanium
    Hotel: n/a
  • Phone support

    Jun 29, 2021
    0

    All I wanted to do was attach an upcoming reservation to my bonvoy account, I booked through my company's travel agency so it didn't automatically attach. Their phone support kept asking me irrelevant questions and completely misunderstanding my answers. It deferred me to the website multiple times to answer the question I didn't ask, the function on the app and on the website to attach the stay to my account off the reservation number didn't work. When I called them I got put through the most useless phone tree of questions I have ever heard, was repeatedly misunderstood, and when I finally asked for a representative it told me that I had to answer three questions that I had already tried to answer and it failed to understand. Once I finally got through that and I put me on hold, I was treated to 18 minutes of loud grating static with small intervals of classical music. This should not have been complicated, this should not have been hard, but it's like their entire customer support is geared around frustrating me and forcing me to give up. I had to suffer through this instead of doing it at the desk because I was going to be checking in after midnight.

    Marriott Status: Titanium
    Lifetime Status: No Lifetime Status
    Hotel: n/a
  • Covid Service Reductions

    Jun 26, 2021
    0

    COVID restrictions have been fully lifted. Still no lounge, food service, valet parking, etc. Owners hiding behind safety BS to cheap out while occupancy is still light. I used to be sympathetic. Increasingly I am feeling screwed. Rates are not cheaper for little or no service and amenities.

    Marriott Status: Titanium
    Lifetime Status: Lifetime Platinum
    Hotel: n/a
  • Name doesn’t match with card

    Jun 23, 2021
    0

    Not able to reach customer care and they always keep saying name doesn’t match on my credit card

    Marriott Status: Gold
    Lifetime Status: Lifetime Gold
    Hotel: n/a
  • Useless Suite Night Awards and horrible phone support

    Jun 16, 2021
    1

    The Marriott website is showing 3 suites available for purchase, yet my suite night awards have yet to be accepted for my reservation for my anniversary vacation starting tomorrow. I’ve accumulated 15 suite night awards that are basically worthless, even in the low demand COVID travel times. At the five day mark I had already received an email that my request had been canceled and nights refunded, although they were still showing pending for the reservation. I called customer support who told me it looks like the request is still active but provided very little support. I also tried to add my spouses name to the reservation during the call and the representative could not figure out how to add a second person to the reservation. She finally gave up and I told her that I would just call the hotel directly. She then wouldn’t hang up because she didn’t want me to take the survey at the end of the call. I had to tell her to hang up on her end so I could take the survey. Extremely disappointing customer service all around.

    Marriott Status: Titanium
    Lifetime Status: Lifetime Silver
    Hotel: n/a
  • Late checkout

    Jun 12, 2021
    1

    Parking lot is nearly empty in the morning at a Courtyard by Marriott, so I figure I can get 2 pm late checkout before a 5 hour drive. (We were woken at 7 am by very loud guests, which I explained to the front desk.) Front desk claims they can only give us 30 minutes extended checkout but still locked us out of our room at noon.

    Late checkout used to be such a great perk, but I would say it is a thing of the past. Upgraded rooms are also gone--we were given the room right next to the slamming door to the parking lot.

    Also, is housekeeping a thing of the past with COVID restrictions? We left for my son's graduation and when we came back hours later there had been no housekeeping, not even fresh towels.

    I would say after our last few experiences as Gold "elite" my loyalty to the brand is gone. There's a new Hilton that just opened nearby and I'm trying that next.

    Marriott Status: Gold
    Lifetime Status: Lifetime Silver
    Hotel: n/a
  • Bonoyed

    Jun 11, 2021
    0

    Reservation used a 35k certificate instead of using 20k points. I selected points, hotel cashed the certificate. Contacted customer service, they said they can't help.

    Marriott Status: Platinum
    Lifetime Status: Lifetime Platinum
    Hotel: n/a
  • Bobnvoy Elite Line FAIL

    Jun 09, 2021
    1

    Just got off the line with the Bonvoy Elite line to fix a reservation that the online system would not let me fix. I spoke with Donna, a self-proclaimed supervisor in the call center. She said "my system won't allow me to make the change".

    Me: OK, can you call the hotel?
    Her: Oh, my system won't let me do that.
    Me: Can you use your phone - call the hotel manager and figure it out?
    Her: I can open a case number will that do?
    Me: Is that all you can do? Because this Titanium for life can't believe you're not able to do what the last Bonvoy elite rep was able to do - call the hotel.
    Her: Here is your case number sir
    Me: Thank you?

    If you need proof that hotels, hotel service and "special elite status dedicated support" have gone downhill, I present you exhibit A.

    Marriott Status: Titanium
    Lifetime Status: Lifetime Titanium
    Hotel: n/a
  • Spouse not included in Membership

    Jun 04, 2021
    0

    My wife and I have both been traveling with Marriott for the last 20 years and have also purchased MVC's that granted us lifetime Titanium Membership Status. In the last year, my wife cannot travel without me and use the membership account we've had since 2003, which was a combination of our individual accounts from business travel. After speaking with "Jasmine" and waiting on hold, she said the only option was for my wife to open up a separate account and would be a "silver" level member. She refused to give me any other contacts for more information and said I could have an attorney call back at the same general number and wait for 20 minutes while sitting in the queue.

    Marriott Status: Titanium
    Lifetime Status: Lifetime Titanium
    Hotel: n/a