Bonvoyed

Latest Stories

Bonvoyed Complaints Logged: 1265
  • Story photo - Bonvoyed

    I miss SPG!

    Jul 14, 2019
    0

    - Provided membership number at time of booking via phone, as well as direct to hotel via follow-up email (acknowledged)
    - Credit card mistakenly charged by hotel at check-in, then had to be reversed. This affected my card limit
    - Check in staff forgot to provide drink vouchers and had to interrupt a business meeting in the restaurant downstairs to deliver it to me
    - Room was not ready on check in
    - App would not allow me to check in as the booking was not made directly. It actually was.
    - App shows I need to use my points by 30th May 2017 or they'll expire. It is currently 15th July 2019
    - Room provided was incredibly noisy from road construction right out my window, plumbing and rattling pipes in the walls and noisy guests through paper thin walls
    - Requested different room, however a screaming infant was then placed in room next door
    - Upon letting the hotel know, I was asked if I wanted to move rooms again. I should not be expected to be inconvenienced again due to the hotel's poor allocation of rooms
    - Allocated room(s) located on lower level than my business colleagues who are not Bonvoy members
    - At checkout, was informed by the hotel they didn't have my Bonboy number on file. Staff were unable to add it to my file as they got an error saying the number was already in use

    Marriott Status: No Status
    Lifetime Status: No Lifetime Status
    Hotel: Four Points by Sheraton Perth
    Location: Perth, Australia
  • Deceptive benefits

    Jul 14, 2019
    0

    1. I have a Ritz-Carlton credit card which offered certain benefits when I joined. One of them was the ability to upgrade to the club lounge when ‘available’. When I made reservations for the ritz in Santa barajara, they repeatedly told me that the club was unavailable despite that fact that it was clearly available online for purchase. This has happened to me a number of times. What this allows Marriott to do is to advertise a benefit that they don’t really want to give you. They can at any time arbitrarily say that it is not available and they do.

    2. I have two upgrade to club level certificates remaining that I have to use this year. I looked a the ritz Carlton Cancun. This is how they make it difficult for you to use this benefit that you’ve paid for through your credit card... they advertise a basic King room for over $350/night. You can purchase that same room as a ‘package’ for $189/ night which would also include 20%off of breakfast. The kicker here is that I cannot use my certificate on a ‘package’ rate. What they are going is forcing me to pay almost double for the same room with no food discounts in order to use my ‘free’ upgrade.

    There are other stories like this but who has time to sit and recall them All? I have spent many hours on the phone fighting for my benefits.

    This seems to be so blatantly manipulative that it’s shocking that they get away with it.

    Marriott Status: Platinum
    Lifetime Status: No Lifetime Status
    Hotel: n/a
  • There is no benefit to Bonvoy status

    Jul 13, 2019
    0

    I have had Gold status with Marriott and Bonvoy for years. The "benefits" of status are non-existent. Not once have I been upgraded. In fact, last week my wife and I check in to a Ritz-Carlton only to be told none of our room requests (high floor, away from elevator, king bed) could be accommodated. We got to spend the week in a double bed listening to traffic.

    Marriott Status: Gold
    Lifetime Status: Lifetime Silver
    Hotel: n/a
  • Points Devalued by 50%

    Jul 10, 2019
    0

    With SPG, the place cost 5k points per night. After the merger, it now costs 25k. Doesn’t really represent the 1:3 points exchange rate of the merger, does it?

    Marriott Status: Gold
    Lifetime Status: No Lifetime Status
    Hotel: Sheraton Fuschlsee-Salzburg, Hotel Jagdhof
    Location: Hof bei Salzburg, Austria
  • Points Devalued

    Jul 08, 2019
    0

    Less pints per stay, more points for a redemption.
    Thanks for the bill
    We built your brand and this is how you repay us.

    Marriott Status: Titanium
    Lifetime Status: Lifetime Titanium
    Hotel: n/a
  • Platinum downgraded to gold. C-ya.

    Jul 07, 2019
    0

    Been a loyal Marriott customer for years. Always had concierge access. Somewhere along the line my status went from Platinum to Gold. No concierge room for you they say! C-ya Marriott.

    Marriott Status: Gold
    Lifetime Status: No Lifetime Status
    Hotel: n/a
  • Airline transfer points

    Jul 05, 2019
    0

    For many years I used my points to fly with points while under the SPG banner. This allowed me a retired person to travel to places I could not afford. Now that Marriott requires 3 points to one airline points it make it next to impossible to transfer my points. This change has made me rethink points for airlines transfer. To receive a better value with points I will only have to use a different CC

    Marriott Status: Titanium
    Lifetime Status: Lifetime Titanium
    Hotel: n/a
  • Ruined my 4th in DC

    Jul 04, 2019
    0

    No customer service. My dad is nearly 70 and I wanted to take him to DC to catch the 4th for the first time in his life. They ruined it. Total nightmare, I'm 40 years old and traveled across the world extensively for the past 20 years and this by far has been the worst nightmare!

    1. No one is ever at the elite or gold check in.

    2. Horrible service. I mean it prompted me to get here. What a joke I tried to work with them all day with no help.

    3. Room sells awful like pee and BO!

    4. Leaving tomorrow and disputing my charges!

    Marriott Status: Gold
    Lifetime Status: Lifetime Titanium
    Hotel: Washington Marriott Wardman Park
    Location: Washington, DC, USA
  • Stays

    Jul 01, 2019
    0

    I have 113 stays, this year alone and don’t recall the last time I was provided a room upgrade. I consistently ask for an upgrade and the answer is always the same- we are at full occupancy- BS!! This particular location doesn’t have temperature controlled rooms- on or off is what you get. Warm if it’s off all night and noisy if it runs all night

    Marriott Status: Titanium
    Lifetime Status: Lifetime Platinum
    Hotel: n/a
  • Botched Reservation(s)

    Jul 01, 2019
    0

    We had a Monday - Friday Reservation, 2 nights with points, 2 with cash. The front desk cancelled our reservation accidentally, and booked us Mon - Wed, and Tues - Saturday, all with points.

    The manager had an attitude the next day, questioning my honesty about leaving Friday instead of Saturday, and insisting that the double booking on Wednesday would not cost me anything. I ended up having to argue that I was allowed to cancel with points, making for the Saturday correction the easier fix.

    I called Marriott customer service at least half a dozen times over the next month. Initially they created a 3rd (active) reservation, Monday - Friday, assuming that the night manager would follow through canceling the other two. She couldn't or wouldn't pick up the phone, so I was given the taste of relaying the massage that all was set, which she then refused.

    The day manager eventually got this 3rd reservation canceled, and changed my last two nights back to cash. I thought the problem was finally solved, but later noticed that I was indeed double charged for Wednesday night. It took 2 guest service phone calls to have it corrected.

    I called to make an official complaint about the situation, but guest service seemed unfamiliar with the form. Two weeks later I got an e-mail, claiming that the form didn't include which Marriott location I had a problem with, and they needed to know this so they could forward it to the right hotel.

    After 6 weeks of dealing with this, I had no more patience.

    Marriott Status: Gold
    Lifetime Status: No Lifetime Status
    Hotel: n/a
  • Availability of services

    Jun 30, 2019
    0

    I wanted to bank my options for this year and no one is available on weekends! I used to be able to connect with Sheraton at any time!!

    Marriott Status: Gold
    Lifetime Status: Lifetime Gold
    Hotel: n/a
  • Charged 2x for room not used

    Jun 28, 2019
    0

    Had a reservation using a free voucher, but had to cancel the day of the reservation. Given our Titanium status, the reservation was cancelled with the verbal assurance there would be no penalty. The voucher was refunded, but the hotel chose to charge our credit card an amount equal to over twice the standard room rate. We called to correct the error, expecting immediate correction. Customer service was extremely responsive before the merger. Three days later (!), the issue is still unresolved.

    Marriott Status: Titanium
    Lifetime Status: Lifetime Platinum
    Hotel: n/a
  • App login

    Jun 27, 2019
    0

    Bonvoy app will not remember me. I have to login from scratch every time. On phone with support multiple times, no help

    Marriott Status: Platinum
    Lifetime Status: Lifetime Gold
    Hotel: n/a
  • Walked/no compensation

    Jun 26, 2019
    0

    Was offered 20K points and was denied the Ultimate Reservation Guarantee of 90K points and $100 for being walked. Front desk associate was "unaware of this policy" and after being shown it from Marriott's website told me that there was "nothing I can do".

    Marriott Status: Titanium
    Lifetime Status: Lifetime Platinum
    Hotel: n/a
  • Point Redemption Rates Skyrocketed

    Jun 26, 2019
    0

    I think someone forgot to gradually raised the point requirements for redemption. The value of my points balance is not near the same as it was before the program changes. These changes were billed as being new improved, but after 1,700 nights stayed over 25 years, there has been absolutely no improvement in the program for someone of my loyalty AND it is costing me much more for the same hotels I used to regularly redeem points no matter if it was a touristy, beach spot or a regular low priced property. So incredibly disappointing.

    Marriott Status: Titanium
    Lifetime Status: Lifetime Titanium
    Hotel: n/a
  • Loss of rewards points

    Jun 26, 2019
    0

    When the merger took place we had about 220,000 points. But now at a 1 for 3 swap, we have only 72,000. We were saving points to use for a trip. No warning was given about the loss of points. We could have taken some action to make use of them before the merger.

    Marriott Status: Silver
    Lifetime Status: No Lifetime Status
    Hotel: n/a
  • Changed benefit criteria

    Jun 26, 2019
    0

    No longer have access to concierge lounge. Considering abandoning Marriott when my “free” rooms run out

    Marriott Status: Gold
    Lifetime Status: Lifetime Gold
    Hotel: n/a
  • Tried to book a room on website for last 30 minutes. Keep getting message:401 Authorization Required

    Jun 25, 2019
    0

    wont let me use any of my 1.5 million points...BONVOYED

    Marriott Status: Platinum
    Lifetime Status: No Lifetime Status
    Hotel: n/a
  • Bonvoyed by David Flueck's Gift Card

    Jun 25, 2019
    0

    Tried to use my $50 Marriott GC at the W in DC. 30 min later of the manager calling corporate and then trying to enter the code, it doesn't work. The free gift cards they give away to help with the Bonvoy Grumps just #bonvoyed me.

    Marriott Status: Titanium
    Lifetime Status: Lifetime Gold
    Hotel: W Washington D.C.
    Location: Washington, DC, USA
  • Lost 35k points that didn't redeposit

    Jun 24, 2019
    0

    I’m so (insert profanity here) fed up with Marriott I’m not even going to try to requalify for Platinum anymore. Every reservation I have to call to get points or free night certificates back. My last reservation (which I cancelled yesterday) didn't redeposit the points, and they tell me they can’t see that my points were ever deducted from my account (which I know they were) or that a certificate was attached. I didn't take enough screenshots (which sadly I've resorted to do since I don't trust their system anymore) and I never got an email confirmation, so I can’t prove my points were deducted. Of course the lady was like "sorry". So I just lost 35k points. Sorry Marriott, but I’m done. This separation is for the best.

    Marriott Status: Titanium
    Lifetime Status: No Lifetime Status
    Hotel: n/a