We arrived late (11:30pm) and went to the room with two kids. When I woke up I realized how dirty the hotel was. Stains on bed and carpet, mildew in the shower, an unwashed coffee pot and so on. They refused to refund. They said due to the fact we booked through Expedia. When we contacted Expedia they said it wouldn’t be a problem and Expedia contacted the hotel and the hotel refused to refund. I contacted the GM James Jameson for two weeks and then finally contacted the corporation and the GM finally contacted me. He told me he would approve the refund if I contacted Expedia again and they contacted him again. He had no problem wasting more of my time. I finally agreed to a reimbursement in bonvoy points that equaled a nights stay and they didn’t even give me enough to stay at the hotel we stayed at or almost any other with 15,000 points. Every customer service agent I spoke with were very rude . Speaking over me many times even before I could explain my situation. I used to praise Marriott because in the 1990’s I was a Host Marriot employee. They are not something I could ever recommend now!!!!!!
Lifetime Status: No Lifetime Status