MARRIOTT NEEDS US MORE THAN EVER!!!
First let me be cleared I've been BONVOYED so many times, by Marriott's incompetent inabilities.
During the conversion from Legacy SPG to Marriott's new program, the lack of transitioning all of the SPG data cost me Lifetime Titanium status and I lost nights, which was never corrected. At the time, I was an Ambassador Guest, but that really provided no value as my Ambassador never reached out to me or contacted me.
If fact, my Ambassador retired, I had no idea and even after months and months of outreach, I was still unaware until, I had to waste 30 minutes one day and call into Marriott, only to find out that my account was somehow lost and not reassigned to a new Ambassador. (Makes, you feel so, good when you give Marriott, your loyalty only to be advised, I'm not valued)
With, that said, clearly Marriott has fixed none of these issues and I've had to endure my downgrade of status and tolerate the lack of services, from Marriott, that SPG to kindly provided, and really treated their members as valued guest.
Now that we are all in this current situation, it would behoove Marriott, to take a hard look at their elite guest and revert back to SPG's legacy program and in my opinion even improve on it.
To simply put it Marriott, is in trouble due to the current crisis, the ball is now back in the elite members court. You see Arnie, your elite members, provide Marriott, with the bulk of your revenue and keep this hotel chain afloat.
Now that Marriott has been CORONA'D, they will continue to lose elite guest as all Hotel chains will be offering massive discounts and better programs to convert Marriott guest and we will happily transition, because Marriott's greed, is worth more to Arnie than taking care of its members.
Advise to Marriott, if you would like to continue to have a profitable company, revert back to legacy SPG program benefits, do the right thing as this will be a pivotal moment in MARRIOTT'S history!
Marriott Status: Titanium
Lifetime Status: Lifetime Platinum