Bonvoyed

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Bonvoyed Complaints Logged: 1503
  • Bonvoyed by IT

    Jul 16, 2020
    0

    Two ways. Reserved Ritz Carlton Dana Point for only 50k for 7/24/20-7/25/20 during 33% point discount for use by 50k certificate (Ritz cc). 8 days before got email not enough points. Now 60k and would not believe it was advertised for 50k on 6/23/2020. Supervisor Said point Cost was on confirming email- it was not. An hour wasted and cancelled reservation. Second tried to submit missing night request. Must attach photo of 5meg or less. Could not attach any screen shot with receipt or even partial receipt - rejected, even a ten year old black and white screen shot was rejected)

    Marriott Status: Gold
    Lifetime Status: Lifetime Silver
    Hotel: n/a
  • Racism at Renaissance Golden View: Part1

    Jul 09, 2020
    0

    Hi,

    I have stayed at Renaissance Golden view beach more than 4months at this my current stay and I did my membership at Renaissance hotel and I have stayed last year more than 6 months.

    Whatever,,

    I had an awful treat from hotel management serval of times because my age, nationality, while I I was seeing others tourists , residents had a respect when had a problem but me nevertheless!

    I have stayed at Renaissance on mid of February and everyone can know the pandemic spread in on mid of March and some of hotels closed operations, stop receiving a new guests. Whatever I will try to write a brief of description:

    On end of March hotel management “ resident manager “ informed me they will close operation hotel so I asked them for return away to another hotel because I have did my reservation until July and currently I don’t have another safe place, most of others hotels, rented apt not accept a new guests.

    After that I don’t see any response to me and they should close hotel and I can see only me informed about that! Not others guests.

    So I sent to Marriott customer of service and they informed me will forward my case to representative team the same day manager of revenue told me I can stay as I want for ever if I want but I should stop send to Marriott because they’re very sensitive about closing hotel.

    On mid of April hotel management informed me “ resident manager “ I should leave after 7days because government of tourism want me leave!! I asked him why told me because only me at hotel from Egypt, under 21 stay at hotel!!!

    Whatever,, after that I talked with manager of revenue and told me I should leave in 6days, I asked him about return away or see another property to me he told me he will do it.. nothing response from him ..days,,, I sent to Marriott again when knowing only me at hotel informed about that and resident manager send a very racist letter to me “I should leave because hotel not responsible to supporting Egyptians, residents and he offer to send me to my apt located behind a hotel “although he knows I left it from months and this my main reason why I have stayed at hotel!! “ This a personal information and I never informed him about that, he tried to contact to my family he never knows them and introducing himself after that used my personal information to pressure me to resolve hotel issues in the future..,,!

    Marriott head office sent me an email told me this a government situation not from Marriott after calling Marriott head office and they confused about this situation told me Marriott will let their hands to operate hotel until September and if I have a issue with hotel management I should talk to government so I checked with government and they never had a racism policy like that,,

    after government know about management says they informed them I can stay as I want and they never had a problem to me can stay... if managers wanted me left they should find another property safe, suitable like hotel.

    Kindly note: some guests reservation until may and they never informed hotel will be close.

    After days,,! When this situation being so seriously “ resident manager” informed others guests not by formal way as he informed me!
    .. next day I should leave so he informed some guests to orient a rental apt and we went without a safe trip when being a peak of step pandemic and we seen a old furniture we had ever seen and sickened place! We backed and refused hotel offer!. After that I had known others guests informed should leave after weeks so they’re going to see this property not seems me..

    Some guests talked with government about that and hotel management apologies for them and informed me I can stay as others guests stay..

    Kindly note:

    Hotel management left their properties and they have stayed at hotel with their family because it’s a safe place for them and wanna me leave!

    Whatever.. first time I thought they did it for increasing price so I asked them to increase if they wanted and stopped bothering me.. but they told me never did it for money they did it because hotel costs, they wanted to close restaurant, stop operating service so me, others guests accept it...

    Continues,,


    Marriott Status: Titanium
    Lifetime Status: Lifetime Silver
    Hotel: n/a
  • Disgusted with Mari- rott

    Jul 04, 2020
    0

    So where do I start, I have been a member since 2003. I bought a 1 week 2 bedrooms. In Gran Vista; It was great. I really enjoyed the lock out program. I never stayed in Gran vista, I stayed in st Thomas, ft lauderdale. I truly enjoyed it. Mar-Rott switched over to the point system and everything went down the crapper. We bought into the points. Biggest mistake ever. No matter where you want to go you never have enough points. You can borrow from next year. But guess what ? No rooms available for the time you want to go. So who cares about the points. I can’t believe Mari-rott still wants you to buy more points, they lie to you and tell you, well once you buy more points you will have better luck in booking what you want. Lies !!! Mari-rott is nothing more then a greedy company with unethical practices. They lie to your face, I have gone to, two of these presentations. What a flipping joke. I can’t begin to tell you how I struggle not to walk away. From my time share and points. Total waste of money. I joined interval, I do getaways. Sure the rooms are not that great, but it’s a hell of a lot cheaper and the availability was better. Sadly Mari-rott bought them, so now they will find a way to turn that into their little greedy schemes and once again screw over the time share owners. Mari -rott your product sucks, and all you do is sell more manure. It’s so bad you can’t even unload your time share or points, no one wants it, it’s crap. I know your are not spending money you buying memories, of what ? No rooms available, time share and points increase, come to this presentation if you buy we are friendly, if you don’t I will walk away angry, send in the closer with a screwed up deal to get you to part with your money. Mari- rott, is rotten from the head all the way down. Terrible service and they don’t care, they know they have you.

    Marriott Status: Platinum
    Lifetime Status: Lifetime Platinum
    Hotel: n/a
  • Downgraded status

    Jul 04, 2020
    0

    I was Ambassador and now they downgraded me even though I maintain my status last year

    Marriott Status: Ambassador
    Lifetime Status: Lifetime Titanium
    Hotel: n/a
  • Car vandalized and belongings stolen in front of Tucson Sheraton

    Jul 03, 2020
    0

    My Lexus SUV was parked in the front lot of Sheraton Tucson.
    Criminals (meth tweakers and H addicts broke my window with a large rock , climbed in and stole everything I owned out of my vehicle as I was in process of moving cross country.
    They climb 6 feet up on m roof and had ample time to steal a bike, my roof rack , my cargo box and my roof rack bars attached to my vehicle.
    The thugs stole everything in my vehicle by throwing a rock threw my back window. They even stole my ADA service dog’s leashes and bowls.
    There was $2600. Damage to my vehicle.
    The front manager, Heber , did not bother to even come out to talk to police.
    I asked for a review of camera footage and was told only the GM, Pierre Abboud-Zeid could view the camera. He conveniently was never on property and never return any of my requests to talk to me.
    There was supposedly a security guard on site but the thieves had all the time in the world to steal my belongings and damage my vehicle.
    Due to the gem show in town, the hotel raised its rate from $175-$400.
    The GM refused to honor my $175 rate from the previous night.
    I had to stay to get my car fixed.
    The GM called me 14 days after the crime to say he would review the camera footage.
    I gave home Sargent Wine of Midtown Crimes # and the Police report #.
    Pierre stayed he would get back to me. He never did.
    I reached out to Cynthia Holtmeyer of Marroitt Consumer Affairs and she sent an email today stating the GM did everything correctly and case closed.
    I have an ADA disability and this violation traumatized me.
    I have never had worse service and complete lack of caring.
    I spent 195 nights at Marroitt properties in 2019.


    Marriott Status: Titanium
    Lifetime Status: Lifetime Titanium
    Hotel: n/a
  • denied elite benefits

    Jun 28, 2020
    0

    the booking was done using the points from platinum elite status. The hotel denied room upgrade, longe access and breakfast even after bringing it up with management. Plus the staff behaved in a racist manner. An issue which I never felt at any point in my earlier stays at Marriott properties.

    Marriott Status: Platinum
    Lifetime Status: Lifetime Gold
    Hotel: n/a
  • Promo

    Jun 11, 2020
    0

    Elevated Earning: Get 2,000 bonus points on each stay, starting with your second stay.

    Great promo with all properties closed....

    Marriott Status: Platinum
    Lifetime Status: No Lifetime Status
    Hotel: n/a
  • Worst customer service

    May 24, 2020
    0

    Worst customer service,not helpful

    Marriott Status: Silver
    Lifetime Status: Lifetime Silver
    Hotel: n/a
  • Double Bonvoyed!

    May 19, 2020
    0

    Not only did Marriott downgrade my status in the middle of the pandemic but they increased the requirements for hotel i had booked on points by 50%! While every other company out there seems to be trying to bend over backwards to retain their customers during these trying times - Marriott is doing everything possible to piss off theirs.
    My family had booked 7 nights at the JW in Costa Rica 4 months ago and I was missing less than 5000 points for the full stay.
    At the time I even called a Marriott rep and asked if I should buy the missing points to lock this in and was told that although I could do this, I was assured that Marriott would not be increasing the requirement during the pandemic, when nobody is able to travel. He even laughed if off so to suggest that it would be ridiculous to imagine that they would do so while they are struggling to keep business in these crazy days.
    Big F'ing mistake to listen to him!
    The rate went from 40k points per night to 60k points. Calling 'customer service' was a joke - they couldn't care less and basically accused me of lying when I explained what I was told by this guy. Not an ounce of concern that what had been a long planned and earned reward was being pushed out of reach.
    To cap it off they downgraded my status from Titanium Elite to Platinum Elite since i missed the 75 night cut by 2 nights for first time in 6 years.
    Meanwhile - Hilton, with whom i have spent less than 50 nights in the past 5 years combined - decided to upgrade my status to Gold, just cause.
    Guess where I will be spending all my future stays? Time to cancel my Marriott credit card and get a Hilton card instead. Way to go fellas - even pretending to give a sh*t might have kept my business but you did a bang up job of driving me away.

    Marriott Status: Platinum
    Lifetime Status: Lifetime Silver
    Hotel: n/a
  • Double Bonvoyed!

    May 19, 2020
    0

    Not only did Marriott downgrade my status in the middle of the pandemic but they increased the requirements for hotel i had booked on points by 50%! While every other company out there seems to be trying to bend over backwards to retain their customers during these trying times, Marriott is doing everything possible to piss off theirs.
    My family had booked 7 nights at the JW in Costa Rica 4 months ago and I was missing less than 5000 points for the full stay.
    At the time I even called a Marriott rep and asked if I should buy the missing points to lock this in and was told that although I could do this, I was assured that Marriott would not be increasing the requirement during the pandemic, when nobody is able to travel. He even laughed if off so to suggest that it would be ridiculous to imagine that they would do so while they are struggling to keep business in these crazy days.
    Big F'ing mistake to listen to him!

    Marriott Status: Platinum
    Lifetime Status: Lifetime Silver
    Hotel: n/a
  • Email I sent Bonvoy

    May 18, 2020
    0

    Hello;
    I am a Titanium Elite member and I want to express my huge discontent with the situation I was put in today without any communication.
    Last Friday May 15th I made a reservation (Confirmation attached) for the Marriott Austin South. I was in between this property, The Sheraton Austin Hotel at the Capitol and the Courtyard Downtown. Imagine my surprise today when I was going to my hotel and I saw that the reservation changed to the Residence Inn Austin South (I am sorry BUT Really!!!) I don’t complaint much and I think I spend a whole bunch of nights in Marriott hotels but this really upsets me when it’s my first night out of my house in 3 months.
    I called the Marriott Hotel and my call was routed to the sales department were I explained the situation and even asked them to change me to another hotel, The Courtyard, Fairfield inn, Springhill Suites, but she said the other hotels were close and that I could contact the Residence to cancel my reservation. I am sorry but at 4PM, having to go thru the company’s travel agency last minute is not something I have time for. I think this was handle extremely poor and unprofessional and I got to stay at a hotel where I had a bad experience in the past, old property and not the cleanness hotel. I don’t stay at Residence Inn ever because I had awful experiences in Nashville and at this same location. I am extremely disappointed with this and believe me, I understand the current situation we are going thru but this is not the way.

    Marriott Status: Titanium
    Lifetime Status: No Lifetime Status
    Hotel: n/a
  • Prepayment rewquired

    Apr 27, 2020
    0

    looks like the Ritz is asking for full prepayment during Christmas week...

    Marriott Status: Platinum
    Lifetime Status: Lifetime Silver
    Hotel: n/a
  • $600/nt Marriott that provides no stated benefits

    Apr 18, 2020
    0

    Downgraded room received at a 4 PM check-in (from reserved partial oceanview king to a "bat cave" garden view 2 queen). When I requested the ultimate reservation guarantee cash from the manager or be walked to a nearby comparable property per the guarantee terms, she flat out refused and would only provide an extra 500 points.
    Property did not provide a lounge or restaurant breakfast amenity (because their restaurant is "outsourced"). They tried to offer a lobby starbux coffee and 1 paltry pastry in lieu of the required breakfast amenity.
    Manager also flat out refused to provide the "internet replacement" benefit when charging the resort fee. She stated "we don't do that here". All in all, it was a lousy 1 nite stay at a $600/nite property. No "basic" Bonvoy stated benefits offered (I didn't even press for a suite upgrade), combined with a high and mighty staff attitude and no attempt to offer any offset(s).

    BTW, despite its name, this property has no beach. The Residence Inn up the hill provides better value, and the Bonvoy stated benefits, with a much better staff demeanor. For $600, I will go to the nearby ANDAZ or Fairmont next time.

    Marriott Status: Platinum
    Lifetime Status: Lifetime Platinum
    Hotel: Wailea Beach Resort - Marriott, Maui
    Location: Wailea, HI, USA
  • MARRIOTT NEEDS US MORE THAN EVER!!!

    Apr 05, 2020
    0

    First let me be cleared I've been BONVOYED so many times, by Marriott's incompetent inabilities.


    During the conversion from Legacy SPG to Marriott's new program, the lack of transitioning all of the SPG data cost me Lifetime Titanium status and I lost nights, which was never corrected. At the time, I was an Ambassador Guest, but that really provided no value as my Ambassador never reached out to me or contacted me.

    If fact, my Ambassador retired, I had no idea and even after months and months of outreach, I was still unaware until, I had to waste 30 minutes one day and call into Marriott, only to find out that my account was somehow lost and not reassigned to a new Ambassador. (Makes, you feel so, good when you give Marriott, your loyalty only to be advised, I'm not valued)

    With, that said, clearly Marriott has fixed none of these issues and I've had to endure my downgrade of status and tolerate the lack of services, from Marriott, that SPG to kindly provided, and really treated their members as valued guest.

    Now that we are all in this current situation, it would behoove Marriott, to take a hard look at their elite guest and revert back to SPG's legacy program and in my opinion even improve on it.

    To simply put it Marriott, is in trouble due to the current crisis, the ball is now back in the elite members court. You see Arnie, your elite members, provide Marriott, with the bulk of your revenue and keep this hotel chain afloat.

    Now that Marriott has been CORONA'D, they will continue to lose elite guest as all Hotel chains will be offering massive discounts and better programs to convert Marriott guest and we will happily transition, because Marriott's greed, is worth more to Arnie than taking care of its members.

    Advise to Marriott, if you would like to continue to have a profitable company, revert back to legacy SPG program benefits, do the right thing as this will be a pivotal moment in MARRIOTT'S history!

    #LEGACY SPG!!!

    Marriott Status: Titanium
    Lifetime Status: Lifetime Platinum
    Hotel: n/a
  • Data Bridged

    Apr 03, 2020
    0

    Not been bonvoyed but reading recent reports that this is the second time data protection has been exposed I feel we as members should be compensated by rewards points for this inconvenience.

    Marriott Status: Gold
    Lifetime Status: No Lifetime Status
    Hotel: n/a
  • Bonvoyed! And they don't care.

    Mar 28, 2020
    0

    I just checked out of a 21 day stay at various Marriott affiliated hotels. I chose those hotels because I've been Platinum and then Titanium for ages now. Lifetime of 495 nights over 6 years.

    When I checked in, I was Titanium. I get home, log on to see if points posted yet and lo and behold I am now Gold.

    Inquiries to Loyalty customer service were like hitting a brick wall and I received a very perfunctory email saying "Here are the new guidelines". Don't call us; we will call you.

    Ok Marriott. Calling your Bonvoy bluff. I've got extensive travel coming up again in a few weeks and you will NOT be on the list of hotels I'll be using. In 6 years. I've never been able to use the Suite Night Rewards or received a room upgrade. Access to the club/concierge rooms was the most I received. Sorry, your loyalty program needs an enema now.

    Marriott Status: Titanium
    Lifetime Status: Lifetime Silver
    Hotel: Renaissance Albany Hotel
    Location: Albany, NY, USA
  • Status downgrade

    Mar 26, 2020
    0

    Very disappointed with Marriotts recent (late) downgrade of everyone’s status and particularly the timing... like we don’t have enough to be depressed about right now! I have been either platinum or titanium for 8 years but due to a berievement at the end of last year I didn’t quite make 50 nights however as I was titanium last year and was advised that I would get a soft landing I wasn’t overly concerned and planned to restart my travels this year. All my travels are leisure so I spend a considerable amount of my own money with this company and have been left wondering what is the benefit of giving them my loyalty??

    Marriott Status: Gold
    Lifetime Status: Lifetime Gold
    Hotel: n/a
  • Story photo - Bonvoyed

    Bonvoyed by being denied a complimentary upgrade despite availability

    Mar 25, 2020
    0

    Last year, in August, I decided to boycott the Marriott Bonvoy program after a complimentary upgrade was denied to me at
    SpringHill Suites in Madison, WI, despite availability.

    With assurances that noise around the edges has now faded, I decided to stay with Marriott again, and stayed for 3 paid nights last week. And guess what, I got Bonvoyed again today! I still have Platinum Status with Marriott.

    Tomorrow, I'd be starting a 5 night stay at Fairfield Inn & Suites Dallas Park Central.
    I (thought that I had) lucked out & grabbed a Pointsavers stay at that property.
    Despite availability, the hotel has decided to not offer complimentary upgrades.
    The reason that's been explicitly stated is "unfortunately, we don't have any upgrades
    available due to all the changes around us". When I requested the hotel staff to elaborate,
    the staff member was clever enough not to respond in writing, but called me & told me that they only have one housekeeping staff member available, as they had to lay off others, so they're not using their third floor, and thus can't provide me a complimentary upgrade.

    However, the rationale provided to me is incoherent (and false) for two reasons:
    1. Why is an executive king suite still available on the website, if it can't be serviced prior to a guest's arrival?
    This means it is being offered to someone who'd pay in cash.
    2. Why can't a housekeeping staff member service an executive king suite prior to my arrival, instead of the current room type?

    I was told that they might be able to switch the room on Friday, but can't promise anything.
    If the past is an indicator, that wouldn't happen.

    Marriott Status: Platinum
    Lifetime Status: No Lifetime Status
    Hotel: n/a
  • WTF JUST HAPPENED???

    Mar 24, 2020
    0

    As 3 year Titanium Elite Member, I just received notification that my status was reduced to Gold Elite. I spoke to a Bon Voy Representative last week, and was promised that my Bon Voy status would only drop one level to Platinum Elite with the downgrade. Clearly this was a lie. I was downgraded two categories to Gold Elite after being Platinum and Titanium Elite for the past five years. Marriott clearly doesn't value their customers, or our loyalty. I fucking hate Marriott.

    Marriott Status: Titanium
    Lifetime Status: Lifetime Platinum
    Hotel: n/a
  • No longer options for rollover/points buying/poor customer service

    Mar 24, 2020
    0

    I have been a Gold member (now Platinum) for the past 8 years. Although I have not always met the nights required completely, there was always an option to include rollover nights or buy the status with points. Now that they have changed their program, the only way to do this is with a Platinum challenge of staying 16 nights in 3 months. I have called and emailed and received a snarky reply with a link to their rules stating the old ways are no longer available and they will not grandfather anyone in. I no longer have the desire to stay 16 nights with Marriott as I feel they no longer care about the individual traveler or families. I am very disappointed in the treatment and responses I have received.

    Marriott Status: Gold
    Lifetime Status: Lifetime Gold
    Hotel: n/a