Status cancelled mid-month rather then stated end of month
I called in today and spoke with manager Monica to confirm my Elite Status was still going to expire on Feb 28, 2023.
She explained that it had already expired and therefore I was now just at a member status. I then read the following 10/28/2021 email (also attached) stating that Elite status was extended THROUGH Feb 2023. On 08/10/2022 I had called to confirm my status as well. She explained that the computer systems are updated in Feb each year on no specific date, which is why my status had changed before the end of the month, rather than continuing THROUGH the month. I questioned how a member is supposed to know when that Marriott computer systems, or any business, are updated. I also explained that I did not receive an alert email in January indicating my membership would expire SOMETIME next month. Therefore, it is not reasonable for Marriott to create ambiguous timelines. When the term through is used in the context of a date such as a day, week, month or year, that is always defined in marketing as the end of that day/week/month/year period, not sometime during the period other than the end of business day, midnight or member anniversary date. I was unsuccessful finding any mention of when during the month membership statuses were updated. I'm concerned from a legal standpoint how Marriott can legally get away with the misleading use of the term through in the status extension statement.
I asked to speak with her manager and she explained that there wasn't anyone higher that I could speak with.
At the end of the call I requested that this conversation be reviewed by manager and she stated that all calls are recorded. I explained that since calls are randomly reviewed, therefore I'd like her to flag this call made at 12:38pm for review. This lead dismay #3, where she indicated that wasn't possible.
Marriott Status: Silver
Lifetime Status: No Lifetime Status