Racism at Renaissance Golden View: Part1
I have stayed at Renaissance Golden view beach more than 4months at this my current stay and I did my membership at Renaissance hotel and I have stayed last year more than 6 months.
I had an awful treat from hotel management serval of times because my age, nationality, while I I was seeing others tourists , residents had a respect when had a problem but me nevertheless!
I have stayed at Renaissance on mid of February and everyone can know the pandemic spread in on mid of March and some of hotels closed operations, stop receiving a new guests. Whatever I will try to write a brief of description:
On end of March hotel management “ resident manager “ informed me they will close operation hotel so I asked them for return away to another hotel because I have did my reservation until July and currently I don’t have another safe place, most of others hotels, rented apt not accept a new guests.
After that I don’t see any response to me and they should close hotel and I can see only me informed about that! Not others guests.
So I sent to Marriott customer of service and they informed me will forward my case to representative team the same day manager of revenue told me I can stay as I want for ever if I want but I should stop send to Marriott because they’re very sensitive about closing hotel.
On mid of April hotel management informed me “ resident manager “ I should leave after 7days because government of tourism want me leave!! I asked him why told me because only me at hotel from Egypt, under 21 stay at hotel!!!
Whatever,, after that I talked with manager of revenue and told me I should leave in 6days, I asked him about return away or see another property to me he told me he will do it.. nothing response from him ..days,,, I sent to Marriott again when knowing only me at hotel informed about that and resident manager send a very racist letter to me “I should leave because hotel not responsible to supporting Egyptians, residents and he offer to send me to my apt located behind a hotel “although he knows I left it from months and this my main reason why I have stayed at hotel!! “ This a personal information and I never informed him about that, he tried to contact to my family he never knows them and introducing himself after that used my personal information to pressure me to resolve hotel issues in the future..,,!
Marriott head office sent me an email told me this a government situation not from Marriott after calling Marriott head office and they confused about this situation told me Marriott will let their hands to operate hotel until September and if I have a issue with hotel management I should talk to government so I checked with government and they never had a racism policy like that,,
after government know about management says they informed them I can stay as I want and they never had a problem to me can stay... if managers wanted me left they should find another property safe, suitable like hotel.
Kindly note: some guests reservation until may and they never informed hotel will be close.
After days,,! When this situation being so seriously “ resident manager” informed others guests not by formal way as he informed me!
.. next day I should leave so he informed some guests to orient a rental apt and we went without a safe trip when being a peak of step pandemic and we seen a old furniture we had ever seen and sickened place! We backed and refused hotel offer!. After that I had known others guests informed should leave after weeks so they’re going to see this property not seems me..
Some guests talked with government about that and hotel management apologies for them and informed me I can stay as others guests stay..
Hotel management left their properties and they have stayed at hotel with their family because it’s a safe place for them and wanna me leave!
Whatever.. first time I thought they did it for increasing price so I asked them to increase if they wanted and stopped bothering me.. but they told me never did it for money they did it because hotel costs, they wanted to close restaurant, stop operating service so me, others guests accept it...
Marriott Status: Titanium
Lifetime Status: Lifetime Silver