Over 30 tickets open since 1/5/19
I enrolled in a Platinum challenge on 1/5/19 with requirements to stay 16 nights by 4/30/19 to earn Platinum status. Based on this challenge, I booked hotel stays for 24 nights starting 1/7 - 3/19 (34% of days, during a 70 day period).
Since then Marriott informed me that I never registered for the Platinum challenge and only Gold (which I did not consent to) even though I have the challenge in writing from a Marriott representative. When I’ve called I wait on hold for up to 1.5 hours, possibly disconnected, told they have no record of my Platinum challenge, and that my ticket wasn’t filed correctly. Then Marriott reroutes or reissues a ticket and tells me to call back in four days. I have 30 tickets open on this one issue! Additionally, after each stay none of my trips register points or nights. After I check out, I have to call, sit on hold, manually calculate my points, and get each night individually added. Help!
Marriot Status: Gold
Lifetime Status: No Lifetime Status