aht, customer care services
i just resigned from marriott. i can no longer work for a company who tells me that i cannot call a guest back, or a hotel to help a guest. or how i am always doing it wrong, yet my guests are completely satisfied. bonus, omg, so funny, since the merger, nope, maybe once, maybe.
i take way too long to take care of my guests, i have had to reopen cases and argue and fight with everyone, to get the right thing done. have gone to oca on more than one occasion.
funny thing is, the guests that i had to take there, the resolution was exactly, or more than what i thought it should have been.
but not being able to call out, nope, done.
our guests are rarely taken care of, told that they cannot be helped, hung up on, cases closed , no resolution, and leaving for hyatt and hilton some of them.
i would also have loved a direct line.
the best i am going to do now, is send a 7 page letter to mr marriott and arne, with 2 pages of guests that they can call and talk to , sad to say, i honestly doubt anything will be resoved .
Job Type: Customer Service
Length of Employment: 4