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Bonvoyed Complaints Logged: 1

Complaints for: The Ritz-Carlton, Amelia Island

  • not able to use Ritz club level upgrade certs

    Apr 08, 2019

    I have been trying to book a room at the Ritz and I have 3 complimentary upgrade certificates to club level. in 10 yrs never had a problem. I am now told they are having problems attaching and each time I call I get quoted a different rate. now I stand with 3 bookings..still no upgrades and a;; different rates for same hotel and dates..also countless hours wasted on the phone

    Marriott Status: Titanium
    Lifetime Status: Lifetime Gold
    Hotel: The Ritz-Carlton, Amelia Island
    Location: Amelia Island, FL, USA