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Bonvoyed Complaints Logged: 1

Complaints for: Hilton Head Marriott Resort & Spa

  • Upgrades

    Apr 06, 2019
    1

    Have been a lifetime SPG Platinum member for many years. After the merger I became Lifetime Titanium. Was checking into the Marriott Hilton Head recently right behind a Gold Member. I overheard the desk agent excitedly tell the guest that they were receiving an ocean front suite upgrade for their full five night stay. I turned to my wife with a look that said ‘we are all set’ for our short weekend trip. Not only did we have much higher status, but we were staying for a shorter visit virtually guaranteeing our awesome upgrade.

    We get to the desk and told that they have our reservation on file and gave us our keys to our standard king room. When I asked why the Gold Member just received an ocean front suite he told me that they ‘book suites on a first-come first-served basis for all of (their) important Gold, Platinum and Titanium members’. While the gold member received the high life, we were treated to a view of the adjacent building’s roof. At least we didn’t have to share a room with a family of six...I guess?

    Marriott Status: Titanium
    Lifetime Status: Lifetime Titanium
    Hotel: Hilton Head Marriott Resort & Spa
    Location: Hilton Head Island, SC, USA