Latest Stories

Bonvoyed Complaints Logged: 1

Complaints for: JW Marriott Las Vegas Resort & Spa

  • No Suite nights...unless you pay

    Apr 22, 2019

    Staying the weekend in las vegas, the hotel appears to be empty based on current availability but get denied my suite night upgrades due to availability. An hour after getting the lack of suite night availability email, the concierge sends the typical welcome email advertising all the wonderful things there is to do in vegas and he would be happy to assist arranging any of those activities..... and PS, he would be happy to upgrade my room if I was willing to pay more...


    Marriott Status: Titanium
    Lifetime Status: Lifetime Platinum
    Hotel: JW Marriott Las Vegas Resort & Spa
    Location: Las Vegas, NV, USA