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Bonvoyed Complaints Logged: 1

Complaints for: Miami Marriott Biscayne Bay

  • King reservation changed to double bed

    Dec 28, 2019

    Booked a King bed about a month prior for a one night stay in Miami. Showed up at 10 PM and they didn't have our room anymore... instead of apologizing or trying to fix, they put us in 2 double-beds. The concierge lounge was suppose to have breakfast until 10 and at a few minutes to 9:00 am every chaffing dish was empty. Attendant at the lounge offered us a health bar. All refreshments were gone too. Called the customer service number to complain about the reservation and they opened a case where someone from the hotel was to call me back. No one did... waited 45 minutes to get it resolved on 3 different escalations at their customer service. Hold music has all this static. Horrible customer service system.

    Marriott Status: Gold
    Lifetime Status: No Lifetime Status
    Hotel: Miami Marriott Biscayne Bay
    Location: Miami, FL, USA