Have you been Bonvoyed?

I ordered from Edible Arrangements for a friend who was staying at this property. I called the hotel and worked everything out ahead of time. They put a note on the reservation. The item was never delivered to their room and remained in the hotel refrigerator. I called the hotel, GM refused to speak to me but told the person at the front desk that they would over night the fruit to me. REALLY? 4 day old chocolate covered strawberries!! Left message for GM to call me, never happened.

So I am out $40 and my friends didn't get their surprise. Way to go Marriott!