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Bonvoyed Complaints Logged: 2

Complaints for: Albuquerque Marriott

  • Bonvoy fines

    May 21, 2019

    I also was late for a check in by an hour and a half and I was fined 8000 points for the inconvenience to bonvoy and was verbally reprimanded by the counter agent. This is ridiculous

    Marriott Status: Platinum
    Lifetime Status: Lifetime Platinum
    Hotel: Albuquerque Marriott
    Location: Albuquerque, NM, USA
  • Bonvoyaged ... sigh

    Apr 25, 2019

    Last summer the Marriott App showed that I had 10 years of Platinum status. I made sure that I hit 95 nights by 12/31/18 so that I would be grandfathered in as lifetime Titanium. In February the app showed me as meeting the lifetime requirement. Then they took it away. When I questioned Elite Customer Service, they said I wasn't eligible because I was thumping poopers in the toilet and not flushing so they were deducting points. My calculations show that I???ve only dropped a couple poopers in the thumper and didn't flush and I didn't think that was a problem. I hadn't pooped for 3 days and it was a big one and I was scared t flush I explained but they said no you don't ever do it. How is that possible? I tried to eat lunch there and the waiter said I couldn't have my hamburger because I am too fat and he said, how about a salad? I didn't want a salad but he said ... that's all you get fatty. Since these are calendar year programs, how could I have had 10 years in August 2018, and still 10 years in April 2019. If they did make a calculation error, they should fix it. I???m up to 16820 nights, and have not been told that I???ve met any lifetime status. I???ve been waiting over 30 minutes for a response. Today I contacted Elite Service again, and was told that I just have to be patient and they will figure it out at some point.

    Marriott Status: Platinum
    Lifetime Status: Lifetime Titanium
    Hotel: Albuquerque Marriott
    Location: Albuquerque, NM, USA