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Bonvoyed Complaints Logged: 1

Complaints for: Long Island Marriott

  • Stayed on points, charged "upgrade" fees

    Oct 08, 2022

    Stayed in two rooms, paid points for two rooms, on check was charged for "upgrade" fees. Marriott corporate agrees, but refuses to refund me, says they cannot as that is the hotel's problem not theirs.

    Marriott Status: Titanium
    Lifetime Status: Lifetime Platinum
    Hotel: Long Island Marriott
    Location: Uniondale, NY, USA