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Bonvoyed Complaints Logged: 1

Complaints for: Vail Marriott Mountain Resort

  • Denied Suite Requests- Until blood was found in my first room

    Oct 10, 2019

    Tried to use suite night requests for my 4 nights at the Vail Mountain Marriott. Was denied a few days prior to my stay even though there were suites available to book for $$. Checked into my room and was told absolutely no upgrades were available and I was "lucky" to get the bed type I paid for. Fast forward to the next morning when I get in the shower and notice BLOOD on the shower wall. It couldn't be seen it without actually being in the shower. I went to the front desk to explain the situation (pics in hand) and they were horrified and apologetic. They moved and upgraded me to a Junior Suite that happened to be available and ready at 8am. Clearly was Bonvoyed as ~15 hours later this suite happens to be available when the day before I was lucky to get the correct bed type. This is just one of the many issues I've had this year...

    Marriott Status: Titanium
    Lifetime Status: No Lifetime Status
    Hotel: Vail Marriott Mountain Resort
    Location: Vail, CO, USA