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Bonvoyed Complaints Logged: 1

Complaints for: Albuquerque Marriott Pyramid North

  • Bonvoyed !!!

    Apr 20, 2019

    I have recently started traveling more and more for work. The last 6 months I have stayed in 16 different hotels. I represent a long useful income stream for any brand in my opinion. Marriott was the hotel of choice I will have Platinum Status (once I check out of this hotel), but I should have had it sooner. Each time I call customer care they thump me over the head with the rules. I've never disagreed with the rules, just with what an associate told me in regards to a promotion. No one has apologized or said I am sorry. They just thump their rulebook like robots so I thumped a pooper in the toilet and left it there as a thank you. The hotels I have stayed at have been wonderful, but if this is their version of customer care, count me out.

    Marriott Status: Titanium
    Lifetime Status: Lifetime Titanium
    Hotel: Albuquerque Marriott Pyramid North
    Location: Albuquerque, NM, USA