No customer service. My dad is nearly 70 and I wanted to take him to DC to catch the 4th for the first time in his life. They ruined it. Total nightmare, I'm 40 years old and traveled across the world extensively for the past 20 years and this by far has been the worst nightmare!
1. No one is ever at the elite or gold check in.
2. Horrible service. I mean it prompted me to get here. What a joke I tried to work with them all day with no help.
3. Room sells awful like pee and BO!
4. Leaving tomorrow and disputing my charges!
Lifetime Status: Lifetime Titanium
Hotel: Washington Marriott Wardman Park
Location: Washington, DC, USA