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Bonvoyed Complaints Logged: 1

Complaints for: JW Marriott Hotel Bangkok

  • missing stay

    Nov 01, 2020
    0

    12Night of These Numerous Elite nights are still Missing on which I was Achieving the Elite status. Above all, In my opinion, this is an exceptionally ashamed of what were happening to their company.
    However, all of that still remains to be inquired thoroughly, while we were still far off. You met us at some point in time and brought us out from lowest priority, such as their disadvantaged consumers.

    Especially regarding, Excellent guest service features may not always come with the “Right Behavior” Even though they are delivering Excellent guest service go simply respond as quickly as possible, to represent their own problem-solving abilities, As much as really excellent guest service experiences go viral on occasion, accounts of bad guest service can do a lot of damage, even if they don’t go viral. This erodes the brand loyalty program, and damages customer retention rates.

    While exercising the right to improving their approach to Guest service officers who as a lack of skill or unwillingness to learn is the result of the Hotel incentive policy against which all featured services is below standard, isn't up to excellent standard services for us.

    The rules underlines so much of features and benefits that already referred to contain policy - similar to those the Loyalty program rules Provide as many privileges as Celebrities but not as many as Numerous Platinum Elite Membership, Including, without limitation Especially in numerous problems, Guaranteed Elite benefits.

    Even though we're eligible to receive those Elite benefits, There were as many as 100 people crowded into the tiny room. While based upon availability and at the Participating Property's discretion, identifies what i deserve, how i deserve, and where i deserve.

    Marriott Status: Titanium
    Lifetime Status: Lifetime Titanium
    Hotel: JW Marriott Hotel Bangkok
    Location: Bangkok, Thailand