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Bonvoyed Complaints Logged: 1

Complaints for: JW Marriott Phuket Resort & Spa

  • Suite night awards decline

    Apr 05, 2019

    I requested for Suite Night award a month in advance. The day before my trip, I received a note without any explaination: "your request was denied" . Took them a month to decline the day before departure. How rude can it be.

    Marriott Status: Titanium
    Lifetime Status: Lifetime Platinum
    Hotel: JW Marriott Phuket Resort & Spa
    Location: Phuket, Thailand