The resort had plenty of suites and pool villas available, so I specifically chose this hotel because of the likelihood of getting a confirmed Suite Night Awards (SNA). I got an email from the hotel two days before my stay just saying that I could email them prior to my arrival if we needed anything.
I responded to their email immediately to ask about confirming my SNA. The Director of Operations said that the hotel cannot confirm SNA's, because this is done by Marriott Bonvoy. I called the elite phone number and they said that the hotel should confirm. I explained this to the hotel, but they still said that they can't confirm.
I checked to see if the upgraded rooms were still available before checking into the hotel and they were. I was excited for about 5 minutes before the front desk agent said that the rooms were actually booked. They claimed that it should not show up on the site.
So the short story is that the SNA's are useless. I spend almost 100 nights per year with Marriott and will unfortunately be switching back to Hilton after this. Instead of spending our big Thai vacation in an amazing/upgraded room, we're stuck in a basic/overpriced room.
Lifetime Status: Lifetime Gold
Hotel: Renaissance Phuket Resort & Spa
Location: Phuket, Thailand