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Bonvoyed Complaints Logged: 1

Complaints for: Four Points by Sheraton Perth

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    I miss SPG!

    Jul 14, 2019

    - Provided membership number at time of booking via phone, as well as direct to hotel via follow-up email (acknowledged)
    - Credit card mistakenly charged by hotel at check-in, then had to be reversed. This affected my card limit
    - Check in staff forgot to provide drink vouchers and had to interrupt a business meeting in the restaurant downstairs to deliver it to me
    - Room was not ready on check in
    - App would not allow me to check in as the booking was not made directly. It actually was.
    - App shows I need to use my points by 30th May 2017 or they'll expire. It is currently 15th July 2019
    - Room provided was incredibly noisy from road construction right out my window, plumbing and rattling pipes in the walls and noisy guests through paper thin walls
    - Requested different room, however a screaming infant was then placed in room next door
    - Upon letting the hotel know, I was asked if I wanted to move rooms again. I should not be expected to be inconvenienced again due to the hotel's poor allocation of rooms
    - Allocated room(s) located on lower level than my business colleagues who are not Bonvoy members
    - At checkout, was informed by the hotel they didn't have my Bonboy number on file. Staff were unable to add it to my file as they got an error saying the number was already in use

    Marriott Status: No Status
    Lifetime Status: No Lifetime Status
    Hotel: Four Points by Sheraton Perth
    Location: Perth, Australia