Very Irritating. Paid Full Price for this hotel to have a Field View Suite to celebrate visiting our 30th baseball stadium. The room was roasting!!! When we spoke to the front desk they said someone would be right up, didn?ó?é¼?äót happen. About 90 minutes later the front desk manager called and said it would be awhile and would move our room. My 1 year old was now sleeping so that wasn?ó?é¼?äót an option at this point (it would have been when we first complained). They said nobody would be available to work on the thermostat for a few more hours. I inquired about crediting a portion of the stay or points and was told they don?ó?é¼?äót do that anymore but they would offer me a complimentary buffet for the morning for breakfast. I advised him that we had to check out fairly early because our flight back to the US and his response was to get up a little earlier because they open the restaurant at 6:30am. How is this okay? Definitely NOT the way things were before.
Oh, and my dad was retired from Marriott and I bet he was rolling over in his grave.
Lifetime Status: Lifetime Silver
Hotel: Toronto Marriott City Centre Hotel
Location: Toronto, ON, Canada