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Bonvoyed Complaints Logged: 1

Complaints for: The St. Regis Florence

  • New policy of blackouts at certain hotels

    Apr 05, 2019

    Remember when you could use points anywhere as long as there was a room available? Not anymore. For a recent 4 night stay St. Regis Florence had many rooms available beginning at $560 per night. But no rooms available using points. Infuriating. We ended up at the Florence Westin, at 50k points per night.

    Marriott Status: Platinum
    Lifetime Status: Lifetime Gold
    Hotel: The St. Regis Florence
    Location: Florence, Italy